Email Etiquette: Write More Effective Emails At Work
- Description
- Curriculum
- FAQ
- Reviews
Do you worry your emails aren’t having the impact you’d like?
Do you often have to chase people to respond to your emails?
Would you like to save time when writing emails?
Want to know how to get your message across in an email clearly, concisely and compellingly?
From one of Udemy’s top writing instructors comes this short, sharp course on email etiquette. In it you’ll discover how to:
– follow a proven formula for structuring effective emails
– write for international readers by understanding a key principle of intercultural communication
– strike the right tone of voice and level of formality
– get a desired response from your reader by following a key golden rule when crafting any email
– adapt your emails to reflect the switch from desktop to mobile
– maintain a positive workplace culture through email
– avoid accusations of bullying, back-covering and discrimination in your emails
– craft a subject line that maximises your chances of your email being read
– create an out of office reply that will empower your team to handle things smoothly while you’re away
– proofread your email effectively to avoid those embarrassing howlers
You’ll also get a downloadable coursebook, including a 7-point checklist to print out and keep by your desk so you never write an ineffective email ever again.
So stop stressing over what to say and how to say it.
Enrol now to make your very next email as punchy, powerful and persuasive as possible.
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Pre-quiz: what to say in an email and how to say itPrepare for this section on what to say in an email - and how to say it.
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International team? Cultural considerations when writing emailsHow to write effective emails for UK and US readers.
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SCRAP - how to structure your email
Use this proven formula to outline your next email.
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Exercise: apply the SCRAP formula to this real-life email (15 mins)
Your chance to try out the Situation, Complication, Resolution, Action, Politeness structure.
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Exercise answer: apply the SCRAP formula to this real-life email
My proposed solution to the previous exercise.
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NEW: Email template for SCRAP
A SCRAP template with suggested wording.
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How to write clearly with the rule of one
How to minimise the need to chase by writing an email that gets the response you want.
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NEW: How to reply to a confusing email
A simple structure for writing a clear, succinct response to a confusing email.
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NEW: Email template for TIC
A TIC template with suggested wording.
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Layout tips for better emails
How to write an email that's easy on your recipient's eye - so they want to read what you have to say!
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Email contentTest your understanding of the what, how and when of getting your message across.
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What to say and how to say it: key points to remember
A quick reminder of what you've learned in this section on what to say in your emails - and how to say it.
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Pre-quiz: when to email (and when not to)
Prepare for this section by answering some questions about when to email and when not to.
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Things you should never say in an email
What not to say in an email.
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When to email - and when not to
Sometimes meeting face-to-face or picking up the phone are better alternatives to email. Here's when to use them.
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How long should you take to reply to every email?
How to respond by email in a timely and thoughtful way.
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When to say it by email (and when not to)
Test your understanding of sending timely and appropriate emails
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When to email - and when not to: key points to remember
A quick reminder of what you've learned on this section on when and when not to email.
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Pre-quiz: email greetings, sign-offs, signatures and subject lines
Prepare for this section on writing effective greetings, sign-offs, signatures and email subject lines.
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Email greetings - how to address your recipient politely and professionally
How to greet someone in an email.
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Email sign-offs and signatures - how to end politely and professionally
The most professional email sign-offs to use in business.
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How to write a compelling subject line
Tips for effective subject lines - to increase your chances of your recipient opening your email.
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Test your knowledge of greetings, sign-offs and subject lines
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Greetings, sign-offs, signatures and subject lines: key points to remember
A quick reminder of what you've learned in this section on email greetings, sign-offs, signatures and subject lines.
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Pre-quiz: more email best practices
Prepare for this section on other aspects of email best practice.
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Urgent emails: when to flag them as important or high priority (and when not to)
Best practice for flagging an email as urgent or high-priority.
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How to use the 'To' field, 'Cc', 'Bcc' and 'Reply all'
All about cc, bcc and reply all: how to avoid email embarrassment (and accusations of bullying).
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Best practice for sending attachments
How to send an email attachment without making life difficult for your recipient.
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How to write a helpful out of office message
Best practice for writing an out-of-office reply.
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Proofreading your email - including the one thing you must ALWAYS check!
How to proofread an email like a pro.
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Test your knowledge of email best practices
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Email best practice: key points to remember
A quick reminder of what you've learned in this section on email best practice.
