Complaints Policy

At eLearn by Zorarte, we value feedback from our students and are committed to addressing any concerns or complaints in a fair and timely manner. This Complaints Policy outlines the process for students to submit complaints and how we handle them.

Scope:
This policy applies to all students enrolled in courses offered by eLearn by Zorarte through the website elearn.zorarte.com.

Submitting a Complaint:
Students who wish to lodge a complaint can do so by following these steps:

1. Informal Resolution:

• In many cases, issues can be resolved informally by discussing concerns directly with the instructor or course administrator.
• Students are encouraged to first attempt to resolve the issue informally before proceeding to a formal complaint.

1. Formal Complaint Process:
   a. Submission of Complaint:
   • If the issue remains unresolved after the informal stage, the student may submit a formal complaint in writing to the Complaints Department at complaints@elearn.zorarte.com.The complaint should clearly state the nature of the complaint, relevant details, and any supporting documentation or evidence.
   b. Acknowledgment and Review:
   • Upon receipt of the formal complaint, the Complaints Department will acknowledge the complaint and initiate a thorough review of the matter.The review process may involve gathering additional information from the student, instructors, or other relevant parties.
   c. Investigation and Resolution:
   • The Complaints Department will conduct an impartial investigation into the complaint to determine the facts and evaluate any potential remedies.Efforts will be made to resolve the complaint satisfactorily and in a timely manner.
   d. Communication of Outcome:
   • The Complaints Department will communicate the outcome of the investigation and any actions taken to address the complaint to the student.
   • If the student is not satisfied with the outcome, they may request a review by the Appeals Committee as outlined in the Appeals Policy.

Confidentiality:
All complaints and related discussions will be treated with strict confidentiality to protect the privacy of the student and parties involved.

Website Address:
For more information about eLearn by Zorarte and our courses, please visit our website at elearn.zorarte.com.

Contact Information:
If you have any questions or need assistance regarding the complaints process, please contact us at contact@elearn.zorarte.com